11

Mar

Reviews of Virtual Assistant Firms and Other Resources for Task Outsourcing

Posted by: Jeremy Reither

Below are some of the Virtual Assistant (VA) firms, Outsourcing, and Freelance networks that I either have used in the past, currently use, or plan to use. Some of them have proven to be great resources (like Elance). Some I would never use again (like BPOvia). I’ll tell you which is which and post reviews as I get enough experience with each of them to share a useful opinion.

For the most part I have used VA’s for administrative tasks like creating spreadsheets, performing basic online research, and publishing pre-written website content (that’s publishing, not writing). Overall I’ve found that the tasks that VA’s execute the best are the ones for which the instructions and goals are very clear (minimizing subjective or creative interpretation). Some VA’s have been far easier to work with than others, and have been valuable resources, especially for ongoing administrative work.

I also use freelance networks to find providers for outsourcing my own personal technical projects – usually limited-complexity web design, development, and copy writing projects. VA’s will sometimes tell you they handle these types of tasks, but in my experience it’s best to outsource technical tasks and projects to specialist freelancers, rather than VA’s (who tend to be generalists). Freelancers usually offer a narrower and more specialized skillset, and are generally much more appropriate for technical and creative tasks.

So, without further delay, here is my evolving summary of experience with various Virtual Assistant firms and freelance networks:

Virtual Assistant (VA) Firms:

• Brickwork India (India) – Still one of the best VA firms in India. If you’ve been doing your VA firm homework you’ve probably heard of Brickwork. They’ve gotten a lot of press in The World is Flat, The 4-Hour Workweek (review), and countless blog posts like this one. I’ve had quite a bit of experience with multiple Brickwork VA’s, and I’ve written much more about my experience with them in another post >> read more about Brickwork…
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• Get Friday (India) – I had mixed experience with these guys. Get Friday’s parent company, Your Man In India (YMII) told me they’re no longer handling tasks for customers outside of India, and I was referred instead to their Get Friday division. Apparently the volume of work they were receiving from stateside customers justified the new division, so they must be doing something right. But my Get Friday VA was just so-so >> read more about Get Friday…
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• BPovia (China) – I previously knew nothing about this firm. I just saw it included in a list of VA firms on another website, so I figured I’d give them a shot. They beat me to the punch, contacting me for a free trial. The drawn-out experience was less than exceptional >> read more aout BPOvia…
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• AskSunday (US?) – After seeing Tim Ferriss speak in October, 2008, and hearing that the only virtual assistant firm he still uses is Ask Sunday, I had to give them a shot. They specialize in small, short timeframe, objective, well-defined tasks. I have yet to figure out whether I’ll have a use for such a narrow area of assistance. Update 1/19/2009: I signed up for the free trial month with these guys, and I didn’t find a single opportunity to take advantage of their services. The types of tasks that they offer to do are simply too small to justify the time it takes to make the request. It’s so easy to book a flight these days; it’s so easy to make a restaurant reservation; it’s so easy to order flowers for someone – how could a remote assistant save me any time on these tasks? I mean, in order to have someone do tasks like these for you, you still have to take the time to describe the requirements of the task. Unless you’re doing the same type of task over and over, you might as well just do it yourself. These types of tasks are well suited for a personal assistant who works closely with you, understands your needs and preferences, and can ask clarifying questions in person. For me, a remote assistant like AskSunday wasn’t the answer.

• Catch Friday (Philippines)
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• Tasks Every Day (India)
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• Hi Tech Export (India)

Freelance Networks:

• Elance – Simply the best professional services outsourcing website I have used. Elance has been around since the late ’90s (that’s a long time in internet years), and their experience is reflected in the both the vastness of their offerings, the number of freelancers listed on the site, and the well developed project workflow (the process you, as a buyer, go through from project creation, to bid selection, to deliverable acceptance, to payment). Their user interface isn’t perfect, but it is very good (especially compared to competitors like Rent a Coder and WriterLance), and they keep making improvements. The real strength of the service is their user base – thousands of service providers bid for jobs large and small. And if you take the time to carefully explain the work you want done and review the bids you get (they give you good tips how to do this), you can end up finding a competent and fairly priced provider to do your work. They also handle 1099 tax forms for you (only necessary if you spend more than $600/year with any one provider), and offer an escrow payment service that ensures that you don’t have to pay the provider until agreed milestones are reached. Like most of these services, Elance makes their money by charging service providers to be listed on the site, so the website is free for you to use. >> try Elance…
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• Rent a Coder – Created for programmers by programmers. If tech talk makes you queezy, this site is not for you. Need a programming project completed, but don’t know how to define it very clearly, in programmer lingo? Then look elsewhere. If, on the other hand, you know the tech lexicon, and understand how to talk to programmers, then there are some extremely talented individuals to be found on this site.
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• WriterLance – This service is supposedly one of the more popular freelance network sites just for writers. But a clunky interface is all it took for me to say goodbye to WriterLance. I just didn’t want to spend any more time trying to make sense of their limited workflow features and communication interface. I have only published a couple jobs on this site – both generated disappointing results. If you have had good experience with WriterLance, by all means let us know by commenting on this post. Based on my own experience, however, I just can’t recommend the service.
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• oDesk – The concept is very similar to Elance, in that this network handles all kinds of projects, from technical to administrative. The oDesk interface looks nice, but looks can be deceiving – the overall experience was disappointing. The responses I got from providers in this network were overwhelmingly poor. Honestly I’ve only posted one job on oDesk…it was a small website re-design project. I posted the exact same project on two other sites, including Elance and Joomlancers (a specialty outsourcing site dedicated to the Joomla content management system (CMS)). I was impressed with the oDesk interface and usability (very intuitive) and the number of responses/bids I received from oDesk was high (about 15 bids)…but the quality of those bids was quite low. Respondents indicated a very low level understanding of project requirements, they under-bid the work, and ultimately the bids I received on both Elance and Joomlancers were much better. I awarded a Joomlancers provider this particular project, and it’s worth noting that the winning provider was also an Elance provider…but is not on oDesk. So, why use oDesk? I can’t think of a good reason.
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• Do My Stuff
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• Kasamba
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• Guru
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• iFreelance
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• Get a Freelancer
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• ScriptLance